Job Openings

The Zilker Botanical Garden Conservancy works in partnership with the city of Austin to provide a zen escape from the busy city life. The Conservancy is a small nonprofit that aims to enhance the Garden.

Operations Manager, full-time, salaried

The Zilker Botanical Garden Conservancy is seeking a highly adaptable, leading member of the team with experience in customer service and operations with strong organizational and communication skills. The Operations Manager handles all day-to-day operations and staffing while reporting to the board of directors.

We are currently a small team and are looking to grow over the next few years so this is a great opportunity to learn about all facets of a non-profit arts organization.

Roles & Responsibilities:

  • Administration: recruit, hire, train and manage gate staff and gift shop employees, create monthly staff schedule in accordance with budget while planning for peak visitation, problem solve and provide strong communication to the entire team, determine kpi’s and integrate them into daily operations, conduct and document employee evaluations, work with leadership team to establish a budget and to collect and consolidate information for quarterly and annual City of Austin Partnership reporting
  • Visitor Services: oversee ticketing system in Doubleknot, process ticket exchanges, respond to customer inquiries via phone and email within 48 hours, lead the Visitor Associate Team, keeping in mind both the visitor and staff experiences
  • Retail: oversee the growth and development of the Gift Shop, including management of the Gift Shop Coordinator and staff, serve on gift shop committee
  • Event Support: assist Public Relations Coordinator and Development Director on events for the public and for members, oversee event ticketing in Doubleknot, work to develop revenue goals within this area and evaluate both facilities and staffing needs for growth and expansion
  • Human Resources: provide vision and leadership to create HR policies and standard operating procedures with the Leadership Team

Education & Experience

  • Bachelor’s degree in management, business, human resources, non-profit management or a related field with 2-3 years of applicable experience
  • Excellent managerial and interpersonal skills and the ability to work well and collaborate effectively with a range of audiences including staff, volunteers, board members, donors, Garden members and the general public
  • Experience with database management and operation management software (ZBGC uses Doubleknot for ticketing and donor database)
  • Strong organizational skills including time/project management, scheduling, and the ability to delegate
  • Skills in creative problem solving
  • Flexible and adaptable to changing demands and priorities
  • Knowledge of general business software and aptitude to learn new applications, proficiency in Microsoft Office
  • A passion for the outdoors and gardening is a plus!

Requirements:

  • Weekend and holiday availability a must
  • 2+ years management experience
  • Customer Service experience

How to apply: Send resume, cover letter, and references to development@zbgconservancy.org, with Operations Manager as the Subject Line. In your cover letter, please state why you are attracted to this position and how your strengths are aligned with the description and responsibilities of the position.


Visitor Services Associate, part-time, hourly

Essential Duties and Functions

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following:

  • Welcome guests to Zilker Botanical Garden
  • Process Garden admissions
  • Gift shop sales
  • Promote and sell Garden memberships
  • Answer questions from the public
  • Demonstrate regular and punctual attendance
  • Responsible for opening the booth and gate at the start of the day/ or closing it at the end of the day
  • Cash handling
  • Accurately enter admissions/sales data
  • Accurately closeout and report daily totals
  • Must be available 15 to 25 hours a week
  • Wear a uniform when clocked in
  • Work outdoors rain or shine 

Qualifications

  • High School diploma or GED
  • Two years of experience with cash register or point of sale (POS) equipment
  • Reliable transportation and a valid driver’s license or ID
  • Customer service experience in a position that requires a high degree of accuracy and sensitivity
  • Confident and outgoing customer service attitude
  • Ability to work weekends and evenings as required. Additional hours may be required during peak periods and events 
  • Ability to work with a computer (PC and IPAD)
  • Excellent interpersonal skills

Preferred Qualifications

  • Experience processing credit card payments 
  • Museum or public garden experience
  • General knowledge of gardening and plants with training 
  • Demonstrated ability to communicate effectively and interact cooperatively with visitors and coworkers
  • Experience interacting with the public and handling questions in a professional manner
  • Demonstrated flexibility concerning shifting priorities
  • Works well with interruptions and ability to multitask  
  • Experience with detail-oriented procedures
  • Bilingual (English/Spanish) is a plus

This position is temporary/seasonal and part-time. A criminal history background check is required for all candidates under consideration. Zilker Botanical Garden Conservancy is an Equal Opportunity Employer. All qualified applicants will receive considerations for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

How to apply:
Email resume to operations@zbgconservancy.org with Visitor Services Associate in the subject line.